United Utilities Mobile App
2.3star
3.4K reviews
100K+
Downloads
Everyone
info
About this app
Manage your water account on the go – it’s quick and easy to submit meter readings, pay your bill and check your account history, report leaks and you can even use our torch to help you read your water meter.
Features
Pay your water bill
Submit your meter reading
View your statements
See your payment history
Use the torch and camera buttons to help you read your meter
Report leaks using our handy map and send us photos
Requirements
You must have a United Utilities account number (if you are a new customer let us know here https://www.unitedutilities.com/my-account/moving-home/a-new-customer/) *
A WIFI , 3G or Edge connection is required
*you can report a leak without needing your account number
The App will ask your permission before some actions, such as calling us from the App and using your camera for meter reads.
Features
Pay your water bill
Submit your meter reading
View your statements
See your payment history
Use the torch and camera buttons to help you read your meter
Report leaks using our handy map and send us photos
Requirements
You must have a United Utilities account number (if you are a new customer let us know here https://www.unitedutilities.com/my-account/moving-home/a-new-customer/) *
A WIFI , 3G or Edge connection is required
*you can report a leak without needing your account number
The App will ask your permission before some actions, such as calling us from the App and using your camera for meter reads.
Updated on
Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
Ratings and reviews
2.3
3.26K reviews
Alex Clarke
- Flag inappropriate
March 9, 2024
Very basic. Only has two payment options of either pay full or pay custom amount. If you're trying to pay monthly or half of your bill, you have to manage this yourself. It doesn't give statements or notifications of due payments. Doesn't let you set up oranage a direct debit but you can from their website.
United Utilities PLC
March 12, 2024
Hello Alex, thank you for getting in touch. It sounds like you don't have an active payment plan on your account and this is why there's no set payment for you to make. Would you mind sending me a Facebook message or a Twitter DM if you have access to social media as I will take a look for you. Thanks, Adam
Sareena Khan
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May 10, 2024
It's always so frustrated. They put into your account the amount which you are not supposed to owe. I paid my bill 2 days before it's still showing into my account as over due. Poor service
United Utilities PLC
May 13, 2024
Hello Sareena, thank you for your review. The app will update once the payment due date has passed and show the next installment. Let us know if you need anything else in the meantime. Thanks, Adam
phil winstanley
- Flag inappropriate
May 6, 2024
Pretty good app very easy to navigate and use....better on the app than trying to speak to someone I've found as well....can't recommend enough!
1 person found this review helpful
United Utilities PLC
May 7, 2024
Thank you for your review Phil and I'm pleased to hear you're finding the app easy to use. Enjoy the rest of your day. Thanks, Adam
What's new
Thanks for using our app. We are always looking at ways to improve your experience and in this latest release, we have enhanced the process of submitting a meter read when you’ve just moved into your property